In An Emergency
ACTRIMS, the Palm Beach County Convention Center, and the Hilton West Palm Beach are committed to a safe ACTRIMS Forum 2025. In the unlikely event of an emergency, we want all attendees to feel comfortable and prepared to act accordingly.
To report an emergency at the Palm Beach County Convention Center, notify Security at 561-366-3051.
To report an emergency at the Hilton West Palm Beach, please notify Security at 561-685-2650.
Medical Emergency
Contact Convention Center Security at 561-366-3051 or Hilton Security at 561-685-2650.
Calmly describe what happened.
Check the injured for emergency medical ID tags and/or medications and provide the information to the security dispatcher.
Do not move the injured, unless safety is a concern (fire, explosives, etc.). If safety is a concern, notify the dispatcher.
Remain calm and stay on the phone until the security dispatcher hangs up.
Security may provide instructions on how to care for the injured.
Assist the injured until medical assistance arrives.
If the victim is unconscious and not breathing, locate an AED, turn it on, and follow instructions provided within the unit.
Do not administer any treatment or CPR activities unless you are adequately certified and/or qualified to do so.
Never leave the scene or the injured alone, unless you are in life-threatening danger yourself.
Determine who will accompany an injured person to the hospital and how long they will stay with the injured person.
Evacuation
Listen to the Public Address Announcements and follow the instructions.
Remain calm.
Alert others around you.
Assist any people with special needs in evacuating.
Do not use elevators.
When evacuating, walk, never run, and keep to the right of the hallways.
Leave the building even if the alarm stops while you are on your way out.
Once outside, walk directly to the outside meeting spot: Restoration Hardware, 560 Okeechobee Blvd., West Palm Beach.
Do not re-enter the venue until advised by the authorities.
Suspicious Intruder
If an intruder refuses to leave or is hostile, notify Security immediately. Note these details:
S – Size (Jot down the number of people, genders, ages and physical descriptions)
A – Activity (Describe exactly what they are doing)
L – Location (Provide exact location)
U- Uniform (Describe what they are wearing, including shoes)
T – Time (Provide date, time and duration of activity)
E – Equipment (Describe vehicle, license plate, weapons, etc.)
Active Shooter – Run, Hide, Fight
RUN
First and foremost, if you can get out, do.
Leave your belongings behind.
Help others escape if possible.
Prevent others from entering the area.
Call 911 as soon as you are safe.
HIDE
If you cannot get out safely, find a place to hide.
Your hiding place should:
Be out of the shooter’s view
Provide protection if shots are fired in your direction
Not trap or restrict your options for movement
Act quickly and quietly.
Try to secure your hiding place the best you can by locking and/or blockading the door.
Silence your cell phone.
FIGHT
As a last resort, and only if your life is in danger, whether you are alone or working together as a group, fight.
Attempt to incapacitate the shooter.
Act with physical aggression.
Improvise weapons.
Commit to your actions.
Local Medical & Emergency Contacts
Police Station: West Palm Beach Police Department
600 Banyan Blvd., West Palm Beach, FL 33401 | Non-Emergency: 561-822-1900
Poison Control: 561-650-6333
Nearest Hospital: Good Samaritan Medical Center
1309 N. Flagler Drive, West Palm Beach, FL 33401 | 561-655-5511 | Distance Away: 2.0 miles
Nearest Urgent Care: MD Now Urgent Care
2606 S. Dixie Highway, West Palm Beach, FL 33401 | 561-804-4327 | Distance Away: 1.0 miles
Pharmacy (Primary): CVS Pharmacy
1301 N. Dixie Highway, West Palm Beach, FL 33401 | 561-366-1125 | Distance Away: 2.0 miles
Pharmacy (Secondary): Walgreens
2200 Palm Beach Lakes Boulevard, West Palm Beach, FL 33409 | 561-615-0415 | Distance Away: 2.8 miles